Who we are
Amplift Technologies FZ-LLC, registered in RAKEZ, Ras Al Khaimah, United Arab Emirates, provides the Kosapex website, business Workspaces, and Apps. You can contact us about this policy or your personal information at support@kosapex.com.
This policy covers visitors to kosapex.com and people who use a Kosapex Workspace. For account and website information, Kosapex decides how it is used. For contacts, appointments, messages, knowledge, and other records that a customer puts in a Workspace, that customer decides what to collect and how to use it; we process it to provide the service and follow its instructions.
Information we handle
- Account and Workspace details: name, email, sign-in activity, organization membership, roles, settings, and support requests.
- App content: records and files entered, imported, or generated in Apps, such as CRM contacts and notes, research results, email sequences, appointments, and approved knowledge.
- Connection details: provider configuration and credentials you add to connect external services or your preferred AI tool. We store the access details needed to operate those connections.
- Service activity: App commands, approvals, usage counts, security events, and technical logs needed to operate and protect the service.
- Billing information: subscription status, products, invoices, and payment references when paid checkout is enabled. Our payment provider handles full payment card details.
Why we use it
We use information to create accounts, authenticate members, run Workspaces and Apps, carry out the commands you authorize, send sign-in and service messages, support users, manage subscriptions, prevent abuse, troubleshoot problems, and meet legal obligations.
When a legal basis is required, this processing may rely on providing the service you requested, our legitimate interests in operating and securing it where permitted, compliance with law, or consent where required. We do not sell Workspace records to advertisers or use them to train our own AI models.
Your AI tools and integrations
Kosapex hosts business Apps; you choose and run your own AI tool. When you connect an AI agent, it can request App actions through the access you grant. Some actions require a preview and your approval before they run. You are responsible for the information and permissions you give to your AI provider, which has its own privacy practices.
If you connect email, search, enrichment, or other third-party services, the information needed for a requested action may be sent to that provider. You choose which connections to add. Their privacy notices and charges apply to their services.
Location and security
We and the providers you choose may process data in different countries. Data protection rules can differ by location. We use access controls, Workspace separation, and security measures intended to protect data, but no online service can guarantee complete security. Please protect your sign-in access and connection credentials.
How long we keep it
We keep account and Workspace information while needed to provide the service, resolve disputes, and meet legal obligations. After paid access ends, eligible Workspace data remains available for reading and export for 60 days; writes and scheduled work stop. Some records may remain longer where law requires it or in backups until they expire under our backup process.
You can request an export or deletion through your Workspace or by contacting us. If another business placed your data in its Workspace, contact that business first; we will help it respond where appropriate.
Your choices and rights
Depending on your location and the law that applies, you may ask to access, correct, export, or delete personal information, limit or object to some uses, or withdraw consent where we rely on it. We may need to verify your identity and may have to retain information when the law requires it. You can also complain to a relevant data protection authority where that right applies.
Send requests to support@kosapex.com. If the request concerns data controlled by a Workspace customer, we may refer it to that customer.
Changes to this policy
We may update this policy as the service changes. We will update the effective date and give additional notice when a change materially affects how we handle personal information. You can contact support@kosapex.com with questions.